Be first to get our hottest deals, top tips and advice!
cash card header image

Get in touch

We're here to help you with any questions you have about your STA Travel Cashcard

Write to us

STA Travel Cashcards
PO Box 3753
Chester
CH1 9UH
 

Call Customer Care

020 7096 9441
 

Email Customer Care

customercare@statravelprepaid.co.uk

Have a question about how to use your card? Check out Using your card

If your card is lost or stolen

Call our lost or stolen telephone line: 020 7096 9441.

If you have an STA Travel ISIC Mastercard® Cashcard we’ll cancel your card and you can transfer over any funds to a new one (you will need to purchase a new card from STA Travel). If you have an STA Travel Prepaid Mastercard® Cashcard we will cancel your card and issue you a new one, onto which your existing funds can be transferred. Please note there is a £30 fee for overseas postage on replacement cards.

You can also send us a text with LOST or STOLEN to 80777 to report your cashcard lost or stolen (standard network rates apply). This Card service is only available if you have registered your Mobile number with us.